Privacy Policy
Last updated: July 17, 2026
This Privacy Policy describes how Lucas Duncan d/b/a FirstLine A.I. (“FirstLine A.I.”, “we”, “us”) collects, uses, and protects your personal information when you visit our websites, use our website chat, or communicate with us by phone, text message (SMS), or email.
1. Information We Collect
- Contact information you provide in our website chat or forms: name, phone number, email address, and company name.
- Communication records: messages you send us through chat, SMS, email, or phone.
- Usage data: basic analytics about how you use our website (pages visited, device, browser).
2. How We Use Your Information
- To respond to your questions and requests.
- To schedule, confirm, and remind you about calls and appointments.
- To provide, improve, and market our services.
- To send text messages you have opted in to receive (see Section 3).
- To comply with legal obligations.
3. SMS / Text Messaging Program
If you opt in to text messaging from FirstLine A.I. (for example, by providing your mobile number in our website chat and confirming consent), you agree to receive recurring automated marketing and customer-care text messages — such as appointment scheduling, call and estimate reminders, and account updates — at the number you provided. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies.
Reply STOP at any time to unsubscribe from text messages. Reply HELP for help, or contact us at [email protected] or +1 778‑837‑2492.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never sold or shared with third parties. Information shared with subprocessors (such as our messaging platform provider) is used solely to deliver the messaging service you opted into. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information. We share it only with service providers who help us operate our business (such as our CRM, scheduling, and messaging platform), and only as needed to provide our services; with professional advisors; or when required by law.
5. Data Retention & Security
We keep personal information only as long as needed for the purposes described above or as required by law, and we use reasonable administrative and technical safeguards to protect it.
6. Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to withdraw consent to communications. To exercise any of these rights, email us at [email protected] and we will respond within a reasonable timeframe.
7. Contact Us
Lucas Duncan d/b/a FirstLine A.I.
1690 58 St, Delta, BC V4L 1X7, Canada
[email protected] · +1 778‑837‑2492